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Omnicanalidad as a Service

Automate, Integrate, and optimize your customer service and experience

iUNGO Chat is an Omnichannel-as-a-Service solution that unifies all your communication channels within a single platform, automates customer service, increases sales, and reduces operational costs without complex licensing requirements or extensive training.

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24/7 Automated Support

True Omnichannel Experience, 15+ Channels

Real-time reporting and KPIs

WhatsApp API Integration

Automated Sales

Platform

What is iUNGO Chat?

iUNGO Chat is an omnichannel platform that enables businesses to manage, automate, and scale all customer conversations from a single platform. It centralizes communication, improves team efficiency, and enhances the customer experience.

1

WhatsApp, Instagram, Facebook Messenger, web chat, and more

Connect every channel where your customers are

2

Centralized conversation history

All context in one place

3

Built for high-volume interactions

Scale without limits

4

Focused on efficiency, scalability, and experience

Optimize every touchpoint

Omnichannel

Frictionless Omnichannel

Omnichannel brings every customer touchpoint together to deliver a consistent experience—no matter which channel they use to reach you.

Manage up to 15 channels

Manage every touchpoint from a single unified platform

Duplicate elimination

Prevent duplicate, fragmented conversations across channels

Complete customer context

Access each customer’s full history regardless of channel

Higher operational efficiency

More productive, better-coordinated sales and support teams

Automation

Smart chatbot automation

Deploy specialized chatbots that automate common interactions and free your team to focus on higher-value work.

iUNGO Bot En línea
Respuesta en 2 seg

Service Deliverables

Customer Support

Sales

Lead Generation

Satisfaction Surveys

Official

WhatsApp Business API

iUNGO Chat manages the entire WhatsApp Business API verification process, from application to approval by Meta. Gain official access and unlock the full potential of WhatsApp for your business.

Greater customer trust

Secure data transmission

Advanced automation

CRM integration

Multimedia campaigns

High scalability

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Certification process:

Access request

Comprehensive analysis of the process to be automated.

Number verification

Robot development and implementation.

Technical setup

Scheduling and automated task execution.

Meta approval

Ongoing assistance and updates.

Use Cases

Transform every interaction

Feature
WhatsApp Business Free App
WhatsApp API With iUNGO Chat
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E-commerce

Conversational Commerce

Conversational commerce lets you manage the entire sales journey directly inside WhatsApp—from browsing the catalog to payment—without leaving the chat.

Product catalogs

Order taking

Order changes

Automated purchasing flow

Payment integration

Turn conversations into sales.

Marketing

Campaign management

Create and manage marketing campaigns directly from iUNGO Chat. We handle approvals and Meta compliance so you can focus on achieving results.

Lead Generation

Capture new prospects with engaging messages

Transactional campaigns

Confirmations, reminders, and updates

Retargeting

Re-engage customers who abandoned their cart

Differentiators

Why choose iUNGO Chat?

End-to-end omnichannel

Bring every channel into one platform. Manage WhatsApp, Instagram, Facebook, web chat, and more from a single place—with unified history and a frictionless experience.

Intelligent AI automation

Chatbots that understand your customers. Automate responses, qualify leads, process orders, and escalate to human agents when needed—intelligently.

Deep integrations and actionable analytics

Connect with your CRM, ERP, and BI tools. Get real-time insights into performance and make data-driven decisions.